Privacy Policy and Personal Data Protection

The website www.mir-kolpa.com is managed by Marko Kovač, Repnje 39, 1217 Vodice (hereinafter: MIR; the Provider). We value your privacy and carefully protect your personal data.

This Privacy Policy explains how we handle the information we receive from you when you visit and use our website or provide it to us in another way (e.g., during purchases by phone, computer, or in person). It details how we use personal data provided when using our website and ordering our services.

We are committed to protecting the confidentiality of personal data and the privacy of our users. Collected personal data will be used exclusively for providing our services. We respect user confidentiality and will take all necessary measures to protect personal data from violations and misuse.

Personal Data

Personal data is any information that identifies you as a specific or identifiable individual. An identifiable individual is one who can be identified directly or indirectly, particularly by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.

What Data We Collect

If you are only a visitor to our website, we collect data solely through cookies.

If you are a user of our services, we collect:

• Identification data (first and last name, or company name if a legal entity)

• Contact data (email address, phone number, delivery address, billing address, social media profiles)

• Order details (ordered services, price, invoice number and date, total purchase amount, payment method, complaints)

• Data from voluntarily completed forms (e.g., prize games, product configurators)

• Other data voluntarily provided when requesting specific services

We do not collect or process your data unless you enable it (e.g., placing an order, participating in a prize game), when there is a legal basis, or when we have a legitimate interest.

We are not responsible for the accuracy or completeness of user-entered data.

Why We Process Personal Data

We process personal data only for specific, explicit, and lawful purposes.

If you visit our website, we use cookies mainly to determine visitor numbers and improve our services.

If you make a purchase, we process your data to fulfill your order, protect legal claims, and meet legal obligations. With your consent, we may also send personalized offers and share data with third parties to display relevant offers or enable additional services.

Legal bases for processing:

• Law and contractual relationships

• Individual consent

Processing Based on Law and Contract

If providing personal data is required to conclude or perform a contract, you must provide such data. Without it, we cannot conclude a contract or provide services/products.

Processing Based on Consent

With your consent, we may process your data to:

• Enable access to your online account

• Provide access to special website content

• Send commercial offers via email, SMS, mail, or phone

• Other purposes you explicitly agree to

Links to Third-Party Websites

Our website may contain links to other websites. These websites have their own privacy policies, for which we are not responsible.

Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected.

• Data processed under legal obligations: retained as required by law.

• Data processed for contract performance: retained during the contract and 5 years after termination (longer in case of disputes).

• Data processed based on consent: retained until consent is withdrawn.

After retention expires, data is permanently deleted or anonymized.

Disclosure of Personal Data

We generally process your data as the data controller. Data may be shared with contractual processors (e.g., payment providers, delivery services) strictly within our authorization.

We will not share your data with unauthorized third parties, except when:

• Required by law

• Necessary to protect legal rights

• In corporate transactions (e.g., mergers, reorganizations)

Your Rights

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Data portability

• File a complaint with a supervisory authority (in Slovenia: Information Commissioner)

Requests may be sent in writing to: info@mir-kolpa.com

We will respond within one month.

Cookies

Our website uses cookies to enhance your browsing experience. You may accept or reject cookies via browser settings. Some website features may not function properly without cookies.

Advertising cookies track website usage unless you opt out.

For more details, see our Cookie Policy.

Legal Information

This policy complements applicable data protection legislation. In case of conflict, applicable law prevails.

We reserve the right to amend this policy at any time. Substantial changes will be communicated via email.

By using this website, you confirm that you accept this Privacy Policy.

Last updated: 26 August 2025